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SEARCHING FOR CONNECTIONS, TIMETABLES

 How can I find a timetable for a specific connection?

At e-podróżnik.pl, you will find timetables made available by bus, minibus and railway carriers or entities performing door-to-door/door-to-door carriage, both domestic and foreign. In order to check a specific connection, you only have to enter the place of departure and the place of destination as well as the date and time of your journey in the timetable search engine, and click the button Find connection.

In the portal you will find both direct and indirect connections with any number of changes between different means of transport.

  Are the connections made available on our website up-to-date?

All information pertaining to timetables and ticket prices come from the carriers cooperating with e-podróżnik.pl. Our Data Department watches over their correct presentation in the portal. We make sure that changes and updates are introduced on a regular basis, but if you have noticed an error on our website, you can report it via a special form.

TICKET PURCHASE

  How can I buy a single ticket for bus, minibus, railway or door-to-door carriage?

In the timetable search engine, enter the place of departure and the place of destination of your journey. Select the date and time of your journey, and click the button Find connection. If there is an active button Buy ticket next to a given connection, it means that you can buy a ticket for that connection. If you want to travel with a carrier that will pick you up from your home or another address and will take you to the indicated address in the place of destination, look for connections labelled door-to-door.

After clicking the Buy ticket button, you can select the discount you are entitled to and add more tickets by clicking the +Add another seat button. You can choose whether you want to receive the ticket by e-mail or as a text message (SMS).

For door-to-door service, you will also have to enter the start address and destination address of your trip.

Then you should complete the form with passenger data and make the payment. You can also buy tickets:

  • by calling the helpline number 703 402 802, cost: 2,58 PLN including VAT/min, the service is provided by Progress Plus s.c.
  • at stationary sales points - travel agencies or Kolporter newsagent’s

  How can I buy a monthly or season ticket or recharge an EM card?

If you often travel on one route, at e-podróżnik.pl you can also buy bus and railway season or monthly tickets and recharge an electronic EM card. Check how you can make such a purchase in an easy, fast and convenient way at Seasons tickets. More information about recharging EM cards is available in section EM-cards.

  Where can I check the details of my booking and manage the purchased ticket?

You can check the details of your booking at YOUR TICKETS. There, you can log in using the 20-digit number of the purchased ticket - you will find it on the ticket form and in the email correspondence. If you have an account on our website and have purchased the ticket as a logged-in customer, you can access the ticket after logging to your account. In the panel YOUR TICKETS you can manage your ticket, e.g. download the ticket again, change the date of your journey, return the ticket.

  I have paid for the ticket, but I have not received it yet. Why?

BUYING TICKETS ONLINE

If the transaction was successful (no error message appeared during the purchase) and a message saying “thank you for purchasing the tickets” appeared on the website, you can also download the ticket:

  • from the “thank you for your purchase” page - just click the Download the ticket button
  • by logging into the YOUR TICKETS panel with the ticket number. You can find the ticket number also on the “thank you for your purchase” page

If you have not received the ticket via e-mail / text message (SMS) after 30 minutes:

  • check the SPAM folder in your mailbox
  • if you selected a traditional bank transfer and paid at the post office or bank branch, it may take a few days to process the payment - only then will you receive a ticket. Or you can send the transfer confirmation to the following e-mail address bilety@e-podroznik.pl - then we will be able to verify the payment in advance based on the transfer confirmation
  • contact the Customer Service Centre, tel.703 402 802, cost: 2,58 PLN incl. VAT/min, the service is provided by Progress Plus s.c., email: bilety@e-podroznik.pl

BUYING TICKETS BY PHONE

If you made a transfer in accordance with the instructions given by the consultant and sent to you via e-mail / SMS, wait until the payment deadline specified during the phone reservation expires.

If after this deadline you still have not received your ticket:

  • check the SPAM folder in your mailbox
  • contact the Customer Service Centre, tel.703 402 802, cost: 2,58 PLN incl. VAT/min, the service is provided by Progress Plus s.c., email: bilety@e-podroznik.pl

  I have received a text message (SMS) ticket or PDF ticket by e-mail. What should I do now?

Take the ticket with you to the bus or train. All you need is the ticket in PDF format saved on your phone or another mobile device. Take the phone with the text message (SMS) ticket. IMPORTANT: the passenger for whom the ticket has been issued may be asked by the carrier to show an identity document. If you bought a discount ticket, take the document that entitles you to this discount to the bus.

  Do I have to print the ticket?

You don’t have to print the ticket. All you need is the ticket saved in PDF format on your phone or another mobile device.

  Can I book a specific seat on a bus or train?

It is not possible to book a specific seat in the vehicle.

  In what format can I get the ticket?

When you buy a ticket you can select a PDF file that will be sent to the e-mail address you provided or a text message (SMS) that you will receive to the given phone number.

  I want to buy a ticket, but the “Buy ticket” button is grey / inactive?

An inactive Buy ticket button means that the carrier operating the given route is not selling tickets online or the sale for the specific route has ended. The end time of online sales is specified by the carrier - for some routes it is 30 minutes before the departure of the bus, for some it may even be 24h. To find out the exact reason why you cannot buy a ticket, hover over the inactive Buy ticket button.

  Can I buy tickets for more than one person in one transaction?

Yes. Just click the Buy ticket button on Ticket selection page, and then click the + Add another seat button.

  Can I buy tickets with a transfer in one transaction?

Yes, it is possible if online tickets are available for both connecting trips.

  What kind of tickets can I buy?

On e-podróżnik.pl you can buy online tickets for nearly 500 domestic and international carriers – coach/bus, minibus and train, as well as door-to-door / door-to-door services. Most of them offer a pool of tickets at special prices, cheaper than at the bus or train station or with the driver.

CHANGES TO THE PURCHASED TICKET: PASSENGER DATA, TRAVEL DATE

  Can I re-download the ticket myself?

Yes, log in to the YOUR TICKETS panel using a 20-digit Ticket number. The number can be found on the ticket or in the e-mail correspondence that you received after the purchase. If you created an account with us and purchased as a logged in customer, you can access the YOUR TICKETS panel after logging into your account. Then click Download the ticket or Send again.

  Can I change the date or time of departure myself?

Yes, it is possible to change the date of the journey but only if the route, the time and the price of the ticket is the same. Otherwise, you should return the ticket and buy a new one. Check how to return a ticket

To change the travel date, log in to the YOUR TICKETS panel using a 20-digit Ticket number. The number can be found on the ticket or in the e-mail correspondence that you received after the purchase. If you created an account with us and purchased as a logged in customer, you can access the YOUR TICKETS panel after logging into your account. Then click Change departure date and follow the instructions given there - if the date cannot be changed, a corresponding message will appear. In this case, you can return the ticket and buy a new one.

  I entered the wrong passenger data on the ticket, can I change them?

Yes, log in to the YOUR TICKETS panel using a 20-digit Ticket number. The number can be found on the ticket or in the e-mail correspondence that you received after the purchase. If you created an account with us and purchased as a logged in customer, you can access the YOUR TICKETS panel after logging into your account. Then click Passenger: edit the data and correct the data.

  I selected and received the ticket in the text message (SMS) format, can I get it in PDF format by e-mail?

Yes, log in to the YOUR TICKETS panel using a 20-digit Ticket number. The number can be found on the ticket or in the e-mail correspondence that you received after the purchase. If you created an account with us and purchased as a logged in customer, you can access the YOUR TICKETS panel after logging into your account. Then click Download the ticket or Send again.

  I deleted the SMS ticket on the phone. Can I download it again myself?

Yes, log in to the YOUR TICKETS panel using a 20-digit Ticket number. The number can be found on the ticket or in the e-mail correspondence that you received after the purchase. If you created an account with us and purchased as a logged in customer, you can access the YOUR TICKETS panel after logging into your account. Then click Send again. NOTE: You can only send yourself an SMS ticket twice.

  I deleted the email with the PDF ticket. Can I download it again myself?

Yes, log in to the YOUR TICKETS panel using a 20-digit Ticket number. The number can be found on the ticket or in the e-mail correspondence that you received after the purchase. If you created an account with us and purchased as a logged in customer, you can access the YOUR TICKETS panel after logging into your account. Then click Download the ticket or Send again.

  Where can I find my ticket number?

The 20-digit Ticket number can be found on the ticket and in the e-mail correspondence you received after the purchase.

TICKET RETURN, CANCELLATION

  Can I return the ticket myself?

Yes, log in to the TWOJE BILETY panel using a 20-digit Ticket number. The number can be found on the ticket or in the e-mail correspondence that you received after the purchase. If you created an account with us and purchased as a logged in customer, you can access the TWOJE BILETY panel after logging into your account. Then click the Cancel ticket button. If the return is possible, an appropriate message will appear along with the terms of the return - the date by which the return is possible and the amount of the handling fee by which the refunded amount will be reduced. The refund will be made to the account from which the payment was received. It usually takes about 3-5 business days. If you paid for the ticket with a payment card, the operator has up to 30 days to make the refund to your payment card. Confirmation of the refund will be sent to the e-mail address provided. The terms and conditions for ticket return are determined by each carrier individually. Information about the date and value of the refund is provided during the purchase of the ticket, before payment. When booking, please click Terms of the offer and ticket return. NOTE: Returns in the system are not possible after the vehicle has departed.

  Can I return the ticket after departure?

Bus tickets

You can withdraw from the contract of carriage until the departure of the bus. If the ticket was not used due to the fault of the carrier, please submit a complaint to the following e-mail address: bilety@e-podroznik.pl

Train tickets

You can apply for a refund for an unused train ticket by submitting a complaint. Complaints should be sent to: bilety@e-podroznik.pl

The complaint should include the following information:

  • reason for complaint
  • passenger data
  • ticket number
  • date of travel

  Why don't I have the CANCEL TICKET button in Your Tickets panel?

The validity period of your ticket has already commenced - the journey has already started - and it is not possible to return the ticket in the system.

Bus tickets

Bus tickets cannot be returned after the vehicle has departed. If the ticket was not used due to the fault of the carrier, please submit a complaint to the following address: bilety@e-podroznik.pl

Train tickets

If it is a train ticket, you can apply for a refund by sending an e-mail with a complaint to the following address: bilety@e-podroznik.pl

The complaint should include the following information:

  • reason for complaint
  • passenger data
  • ticket number
  • date of travel

  Can I apply for a refund for an unused ticket?

Bus tickets

You can withdraw from the contract of carriage until the departure of the bus. If the ticket was not used due to the fault of the carrier, please submit a complaint to the following e-mail address: bilety@e-podroznik.pl

Train tickets

You can apply for a refund for an unused train ticket by submitting a complaint. Complaints should be sent to: bilety@e-podroznik.pl

The complaint should include the following information:

  • reason for complaint
  • passenger data
  • ticket number
  • date of travel

  How long do I have to wait for the refund?

According to terms and conditions, we have 14 business days to process your refund. It usually takes about 3-5 business days. Confirmation of the refund will be sent to the e-mail address provided. If you paid for the ticket with a payment card, the operator has up to 30 days to make the refund.

  I returned the ticket, 14 days have passed - I did not get a refund.

Write to us at bilety@e-podroznik.pl – we will check what happened and you will receive a bank confirmation of refund from us (or the payment operator). Check the amounts credited to the account from which you paid for the ticket, you may have received a refund on the day the ticket was canceled.

PAYMENT

  How can I pay for the ticket?

You can pay for a booked ticket in several ways:

  1. Online transfer - on the “select payment type” page, select the bank from which you want to pay and follow the instructions.
  2. Payment card - on the “select payment type” page, select “payment card” and follow the instructions. Accepted payment cards: VISA, MasterCard, Diners Club, JCB, PolCard. Cards issued by both Polish and foreign banks are accepted.
  3. Traditional transfer - if you don’t have an online account or payment card, you can make a traditional transfer. To do this, on the “select payment type” page, select “Money order/ Traditional transfer". After clicking “Pay”, select the bank where you will make the payment and then download the payment order form.
  4. Transfer from a foreign bank account - on the “select payment type” page, select "Sofortbanking" and follow the instructions. You can make the transfer in the following currencies: EUR, GBP, CHF.
  5. Cash - buy a ticket at one of over 1000 stationary points of sale.

  Is there any additional fee for an SMS ticket?

No. However, if you lose your SMS ticket, you can, after logging in to the YOUR TICKETS panel, send yourself an SMS ticket to your mobile phone. This can be done only twice.

  Can I book a ticket online or by telephone and pay for and collect the ticket from the driver / at the station?

No. We only offer simultaneous booking and sale of tickets. The user receives a paid ticket in the form of a text message (SMS) or PDF file to an e-mail address.

  How much time do I have to make the payment?

BUYING TICKETS ONLINE

Each user who buys a ticket has to make a payment within 30 minutes. This is due to the fact that after confirming the ticket data is correct, the system removes the number of seats indicated by the user when filling in the form from the pool of seats available for a given trip. If the pool of available seats is empty, no other user will be able to buy a ticket for this trip. If the payment is not made within 30 minutes, the seats booked by the user return to the pool of available seats, giving other users the option of booking them.

BUYING TICKETS BY PHONE

Each user who buys a ticket by phone receives an e-mail or SMS with the date and time by which payment for the booked ticket must be received in our system. This time-limit is set according to the payment method selected by the user during the telephone booking. If the payment is not made within the specified time-limit, the seats booked by the user return to the pool of available seats, giving other users the option of booking them.

  I bought a ticket but didn't pay for it, what should I do?

BUYING TICKETS ONLINE

If you booked a ticket, but for some reason you did not complete the transaction (you didn’t pay), then just search for the trip again and buy the ticket again. If, when you try to buy again, it turns out that there are no more seats available in online sales for this route, then wait 30 minutes - after this time, the system will cancel the ticket you previously booked and add it to the pool of available tickets.

BUYING TICKETS BY PHONE

If you booked the ticket by phone, but for some reason you did not pay for it (you didn’t make a transfer), then after the time-limit set for payment expires, the reservation of this ticket will be canceled by the system and it will return to the pool of available tickets. You can buy the ticket again by phone or online.

  What is Money Box and how to use it?

The Money Box is a ticket payment method. It works similarly to a prepaid mobile phone card. The user tops up the Money Box with any amount and then uses it to buy tickets. The Money Box is an instant payment method.

Any unused funds can be returned to your account at any time. The service is active for users who set up an account with us.

  Who charges the transaction fee?

The transaction fee is charged by Teroplan S.A., the owner of e-podróżnik.pl. It is not charged by the carrier, so it is not a part of the ticket price.

  Why does e-podróżnik.pl charge a transaction fee?

Since 2 April 2013, all ads have been removed from our portal, which has made it much more user-friendly and significantly increased the speed of loading the website pages. The ads were annoying to users, and the revenue from them was not sufficient to maintain the quality of the site at an appropriate level, so this revenue was replaced by a transaction fee. Currently, over 100 people work on the development of the website. Remember that e-podróżnik.pl is not only an internet portal, but also an application for mobile devices and a helpline. The introduction of a transaction fee will allow you to use our internet timetable search engine for free, without any restrictions, and public transport navigation on mobile devices. It will also ensure that when you use these products you will not be annoyed by ads, the system will run smoothly and be user friendly. In addition, in connection with the introduction of the transaction fee, we have eliminated the fee for SMS tickets.

  Is it possible to buy a ticket without paying the transaction fee?

Yes. If a given station sells tickets for the route for which you plan to buy a ticket, you can buy a ticket at this station without paying a transaction fee. If the carrier sells tickets for the route you are interested in on buses, you can also buy a ticket from the driver without a transaction fee. Remember, however, that this involves the risk of no seats available on the bus. To find out whether it is possible to buy a ticket for a given route at the station or from the driver, contact the carrier operating the route.

  Are the prices of bus tickets bought at e-podróżnik.pl the same as those sold at the station and by the driver?

The prices of bus tickets sold on our website are set by the carriers. Currently, most carriers selling tickets on e-podróżnik.pl apply the same prices for the tickets sold at the ticket office, at the station and by the bus driver. Carriers may also sell tickets at lower prices online.

DISCOUNTS AND SPECIAL OFFERS

  Can I buy a discount ticket?

Yes, most carriers offer various discounts. One of the ways of checking them is by clicking the vehicle icon for the connection of your choice. An additional window will appear with the ticket price and a link see discounts. in the upper right-hand corner.

  Can I buy a discount ticket for a child?

Yes, most carriers offer various discounts. One of the ways of checking them is by clicking the vehicle icon for the connection of your choice. An additional window will appear with the ticket price and a link see discounts. in the upper right-hand corner.

  Can I buy other discount tickets, e.g. for a disabled person, student, etc.?

Yes, most carriers offer various discounts. One of the ways of checking them is by clicking the vehicle icon for the connection of your choice. An additional window will appear with the ticket price and a link see discounts. in the upper right-hand corner.

  Why are some connections are marked as cheap travel?

On routes marked as Cheap travel carriers make a pool of tickets available at special prices.

  How can I find a cheap ticket, ticket at a special price?

At e-podróżnik.pl you will find thousands of tickets at promotional prices. Connections available at a special price are marked red and additionally as: Cheap travel. Very often the prices of these tickets are even lower than with the chosen discount - you can always check and compare it. Information on cheap connections can also be found on the home page. We also encourage you to plan your trip in advance - tickets bought in advance are usually much cheaper.

DOOR-TO-DOOR TRAVELS

  What is the difference between door-to-door and other routes?

The door-to-door designation on the list of searched connections indicates that a given carrier does not have regular stops from which the passenger is picked up, but drives to any location indicated by the passenger, e.g. home, sanatorium, airport, halls of residence, hotel, guest house, etc. Passengers can get on and off the vehicle anywhere along the carrier’s route. The trip is operated by a 9-seat minivan.

  Why included departure and selection times are approximate?

Because of the nature of the door-to-door service, the time of pickup and arrival is approximate. It may change depending on the number of passengers and the addresses of the beginning and end of the journey indicated by them. Therefore, the planned and exact travel time may differ, especially on long international routes.

The final, exact time of departure from the address indicated by the passenger is specified by the carrier in a text message (SMS) or by phone. Because of different road and traffic conditions, the driver may arrive slightly earlier or later than the arrival time declared by the carrier.

  How do I check if buses door-to-door run through my city?

In the timetable search engine enter the name of the city from which you want to start your trip, e.g. Hrubieszów and the place of destination, e.g. Amsterdam. In the search results, such connections are additionally marked as door-to-door.

  Where are the door-to-door bus stops?

There are no specific regular stop addresses. A driver operating the door-to-door service picks up passengers directly from the addresses they specify and takes them to the indicated address.

  Can I be picked up or taken directly to the station by the door-to-door bus?

Not all carriers offering door-to-door service drive or pick up passengers directly from the station. The driver will then stop in the immediate area, where parking is permitted. To be certain, please contact the particular carrier.

  What luggage can I take with me on a trip?

A passenger can carry one hand luggage and one main luggage free of charge. The dimensions of the luggage and its weight are specified in the regulations of the respective carrier, which is available after clicking Buy ticket.

  How many drivers operate on the door-to-door international routes?

On international routes, depending on the route, one or two drivers may operate the trip.

COMPLAINTS

  How can I make a complaint?

Complaints should be sent to: bilety@e-podroznik.pl

The complaint should include the following information:

  • reason for complaint
  • passenger data
  • ticket number
  • date of travel

  I bought a ticket, but the bus did not arrive / broke down / did not stop. What should I do?

If you bought a ticket and could not travel due to the fault of the carrier, please send a written complaint directly to the e-mail address: bilety@e-podroznik.pl - we will contact the carrier on your behalf and explain the situation.

The complaint should include the following information:

  • reason for complaint
  • passenger data
  • ticket number
  • date of travel

  I bought a ticket but there were no seats available and/or the driver was rude?

If you believe that the travel service has been carried out incorrectly, you can file a complaint to the following address: bilety@e-podroznik.pl - we will contact the carrier on your behalf and explain the situation.

The complaint should include the following information:

  • reason for complaint
  • passenger data
  • ticket number
  • date of travel

OTHER

  Where can I find the stand, platform from which my bus or train leaves?

Information about platforms and stands is provided directly at stations through PA announcements as well as on displays and information boards. Stand and platform numbers can change dynamically.

  I cannot decode the name of the stop from which my bus departs

Names of stops are often written as abbreviations - we get them directly from the carriers. If you are not sure about the location of the stop, please contact the carrier directly. The carrier number can be found at

Popular abbreviations:

  • D.A. - bus station,
  • M.D.A. - Małopolskie Dworce Autobusowe [MDA Coach Stations] (Kraków, Nowy Sącz),
  • D.K. - stop at the railway station,
  • P.DW - station stop
  • nż - stop on demand

  Where can I find the terms and conditions of the carrier I bought the ticket from?

Condition of carriage of a given carrier can be found by clicking the Buy ticket button on the connection of your choice. You will be transferred to a subpage Ticket selection and the regulations can be found under the name of the carrier, on the left.

  Do I have to create an account to buy a ticket?

No. You can buy a ticket without logging in - then to manage the ticket (e.g. to return it, change the travel date) you should use the Ticket number, which will be provided at the end of the transaction, on the ticket and in e-mail communication.
However, creating an account on e-podróżnik.pl and logging in when purchasing a ticket gives the user additional benefits. These include the following: the system remembers your personal data for the next purchase (you do not need to enter it again); you can use our “Money Box” payment method; you have access to special offers - the system remembers all the transactions of a given user and if the carrier has special offers for regular users, only registered users will be able to benefit from them.

  I would like to receive a VAT invoice, what should I do?

When buying a ticket, you will be asked to provide passenger data - name, surname, e-mail address, telephone number. At this stage, you can select the VAT invoice option. You can decide whether you want an invoice to be issued to an individual or to a company. In the case of an invoice issued to a company, you must provide information such as taxpayer identification number (NIP) of the company. You will receive the invoice by e-mail. You can also download it from our website after the purchase. To do this, log in to the YOUR TICKETS panel with your Ticket Number or to your account. Then click Invoice: send invoice
NOTE! If you do not fill in the data for an invoice issued to a company - including the taxpayer identification number - when buying the ticket, then according to the new regulations effective from 1 January 2020, we will not be able to issue a VAT invoice to a company.

  I did not fill in the VAT invoice details during the purchase. Can I still receive an invoice?

If you want to receive VAT invoice for an individual, please send your ticket and invoice details to the following address bilety@e-podroznik.pl

If you want to receive VAT invoice to a company, then if you have not filled in the invoice details - including NIP number - when buying the ticket, according to the new regulations effective from 1 January 2020, we are not able to issue a VAT invoice to the company.

  Can I buy a ticket to transport a bicycle, skis or larger luggage?

Many carriers provide the option for extra luggage, transporting skis, bicycles or dogs. After clicking Buy ticket, click the + Add another seat icon. If the carrier offers tickets for the transport of additional luggage, a list will drop down from which you can select the ticket you need and add it to your seat.

  Can I send a package by bus or train?

The package can be sent only on door-to-door routes, where the packages icon and Send package has been added. After clicking this icon, enter the address details and then follow the same steps as when you buy a ticket.

EM-cards

  I topped up the EM-card, I have not received confirmation.

If the transaction was successful (no error message appeared during the purchase) and a message saying “thank you for purchasing the top-up” appeared on the website, you can download the ticket:

  • from the “thank you for your purchase” page - just click the Download the ticket button
  • by logging into the YOUR TICKETS panel with the ticket number. You can find the ticket number also on the “thank you for your purchase” page

If, after 30 minutes, you still haven't received the top-up confirmation e-mail/text message (SMS):

  • check the SPAM folder in your mailbox.
  • if you selected a traditional bank transfer and paid e.g. at the post office or bank branch, our system may post your payment a few days later - only then will you receive the confirmation.
  • contact the Customer Service Centre, tel.703 402 802, cost: 2,58 PLN incl. VAT/min, the service is provided by Progress Plus s.c., email: bilety@e-podroznik.pl

  I topped-up my EM-card, but the ticket machine on the bus indicates that it is invalid.

The ticket machine in the bus has not been yet actualized by carrier it means "dosent know" abbout your downlowd. Provide the driver with a Ticket verification code, when boarding the bus Ticket verification code. You will find this code on your ticket in section Ticket details.

  I cannot top up the EM-card, I received a message saying “no connection to the station”.

In order to check if it is possible to top-up your EM-card, our system connects to the carrier’s system. If the carrier’s system does not respond, we will not be able to top up your EM-card. Please report this problem directly to your carrier or to us at the following address bilety@e-podroznik.pl

  I cannot top up my EM-card, I received a message saying that my right to discount has expired.

In order to check if it is possible to top-up your EM-card, our system connects to the carrier’s system. The carrier's system has indicated that the validity of your document entitling you to a discount (e.g. school ID) has expired. In order to update the data you should go to the point of sale of your carrier.

  I don't have an EM-card, where can I buy it?

You can buy and top up an EM-card for the first time at the carrier’s point of sale. The next top-up can be done online.

  Can I change the scope of the EM-card and the routes to which it applies?

In the system, you can top up your EM-card on the existing terms (same routes, same duration, discount). If you want to change something, you must go to the carrier’s point of sale.
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